Delivery & returns

VELURANE

Every step, clearly explained.

Morocco

Estimated delivery: 2 business days. For cash-on-delivery orders, you may inspect the parcel before accepting and paying.

International

Estimated delivery: 1–2 weeks. Any customs duties and import taxes are the recipient’s responsibility.

Returns and exchanges

Contact customer service within 48 hours of delivery with your order reference. Wait for instructions before returning an item.

Orders within Morocco

Original delivery fees are not refunded. Exchanges incur a reshipping fee of 45 MAD.

International orders

Exchanges are not available. Refunds follow receipt and inspection of the returned item; transport costs remain the customer’s responsibility.

Delivery times are estimates. Confirm the available options and charges for your address before placing an order.

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VELURANE

Frequently asked questions

Are customs charges included?

Customs duties, import taxes and clearance fees are not included. The recipient is responsible for these charges under the destination country’s rules.

What is your exchange and refund policy?

In Morocco, contact us within 2 days of receipt. You may inspect the parcel on delivery and refuse it without return charges if you do not accept it. Original delivery charges are not refunded; exchanges incur new shipping charges. International exchanges are not offered. Refunds follow receipt and inspection of the return; outward and return transport charges, where applicable, remain your responsibility. Read the full conditions before requesting a return.

How do I choose my size?

Measure around your head at the hairline. For designs offered in these sizes: S 55–57 cm, M 57–59 cm and L 59–62 cm. Always check the specific design’s options and sizing details.

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Are the turbans adjustable?

Fit depends on the design. Some have ties, elastic or adjustable fastenings; others are offered in several sizes. Check the product description and options to choose the right fit.

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What are the delivery times?

Estimated delivery is 2 business days in Morocco and 1–2 weeks internationally. Timing depends on the destination, carrier and any customs procedures. Rates will be confirmed before ordering opens.

Do you deliver internationally?

International delivery is planned. Supported destinations and applicable charges will be confirmed when ordering opens. Contact us with questions about your country.

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Which payment methods are available?

Ordering is currently closed. PayPal and card payments are being finalised. Available payment methods, the total and the payment currency will be displayed before order confirmation.

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Indicative conversions. Ordering is paused. Rates By Exchange Rate API